It is one of the Trust’s several self-service points that allows our cherished members’ to transact limited business with SSNIT.

In this day of technology, management felt the need to provide another avenue for SSNIT customers to transact business with SSNIT without going through a service person at the branch.

A member can view statements as many times as possible from the BT.

NO! A member can print statement of Account only twice within the year.

A registered SSNIT member with a valid smartcard can perform the following transactions at the BT:

1. View Member Information (i.e. name, address details, marital details, date of first registration etc.).
2. Update Member Information.
3. View nominees or beneficiaries.
4. Statement Viewing & Printing.
5.  Lodge Complaints or Enquiry.
6. Renew Pensioners Certificate for pensioners 72 years and above (PNDC 247) 75 years and above (Act 766).
7. Portal ID Request.
8. Life Certificate Confirmation;

A member can access the BT with the use of only the SSNIT Smart Card.

It is a card that identifies one as a member of the SSNIT Scheme. It has the following information about the member;

Surface (Name, Date of birth, photograph, SSNO, Gender)

Chip (Name, Date of birth, photograph, two finger prints, Gender)

It is not the same as the old SSNIT card.

   No! One cannot use the old SSNIT card. The BT can only be accessed with a SSNIT smart card.

1. If you are an existing SSNIT member, you can obtain a SSNIT Smart Card by going through SSNIT Biometric Registration at any SSNIT branch.
2. If you are not a SSNIT member, you can obtain a SSNIT Smart Card by becoming a member of the scheme by going through a registration process.

1. Get to the nearest SSNIT biometric terminal.
2. Insert SSNIT smartcard to ‘card slot’ receptacle on the BT.
3. Wait until Fingerprint Verification Page is displayed.
4. Put Correct Finger On Fingerprint Scanner.
5. A pop up message screen should appear if fingerprint verification is successful. This will prove that you are the authorised person to use the Biometric Terminal.

There are 2 steps to View Personal Information.

Under the Terminal’s main menu, click on “Personal Information” on the

The Terminal will display two types of addresses.

‘Correspondence Address’ and ‘Permanent Address’.

Click on the radio button to view the address.

Go back to the Terminal’s main menu by clicking on the “Main Menu” button.

The Terminal allows a member to perform update on personal information (Address only).

All the mandatory fields (compulsory fields) must be completed before one can update the information through the Terminal System. The steps are as follows:

(I)

1. Under the Terminal’s Main Menu, click on “Change Personal Information” on the
2. A screen will be displayed and it will contain the existing member’s personal information in the system.
3. Then you change the address as you require.

(II) To change personal information like Correspondence Address:

1. Choose the Address Type as CORRESPONDENCE ADDRESS
2. Fill up all the mandatory fields that contain * sign with correct information.
3. Click on the “Update” button to go to the “Update Member Information-Confirmation”
4. Click on the “Cancel” button to go back to previous page or click the “Confirm” button to update personal information.

1. Under Terminal main menu, click on “Nominees” dashboard.

2. Accept or reject the pop up disclaimer to view nominees.

3. The BT will display a page of all the nominees for existing member that is available in the current SSNIT Database.

Members can view or print their “Contribution Statement” for the last 12 months.

1. Under Terminal’s Main Menu, click on “Statement Printing” on the dashboard.
2. Click ‘’Print’’ to print the statement then ‘’Exit’’ to leave the statement printing page when you finish.
3. Click ‘exit’ after viewing if you do not wish to print.

Members can Lodge Complaint/Enquiry from the Terminal and this will be assigned to the Contact Centre to resolve. Once complaint has been submitted, a member will receive complaint receipt for reference.

1. Under Terminal main menu, click on “Lodge Complaint/Enquiry”
2. Complete all mandatory (compulsory) fields before submitting the complaints/enquiry.

Where a member did not request for a portal ID during enrolment, this page will allow them to do so. A member cannot perform this transaction if Portal ID already exists. Member must have a valid email address as the portal ID and temporary password will be emailed to this email address.

1. Under the Terminal’s main menu, click on “Portal ID”
2. Provide your email address.
3. Click on “Submit” button to complete the request. A confirmation email will be sent to the member’s email address provided

This function can be selected by pensioner age 72 years and above (for PNDCL 247) or 75 years old (for ACT 766) only.

1. Under Terminal main menu, click on “Life Certificate”
2. Click on “Submit” button
3. A message box will pop up once the Confirm Life Certification has been submitted by the Terminal system. Member will receive Life Confirmation receipt for reference.

The BT is positioned at the following selected SSNIT branch offices:

• Pension House Branch
• Accra Central Branch
• Accra Industrial Area (AIA)
• Korle Bu Branch
• Legon Branch
• Airport City Branch
• Tema Harbour Branch
• Tema C2 Branch
• Koforidua Branch
• Adum Branch
• Asafo Branch
• Ho Branch
• Cape Coast Branch
• Tarkoradi Branch
• Sunyani Branch
• Tamale Branch
• Bolgatanga Branch
• Wa Branch

1. If you are an existing SSNIT member, you can obtain a SSNIT smart Card by going through SSNIT Biometric Registration at any SSNIT branch.
2. If you are not a SSNIT member, you can obtain a SSNIT smart Card by becoming a member of the scheme by going through a registration process to become a member of the scheme.