It is one of the Trust’s several self-service points that allows our cherished members’ to transact limited business with SSNIT.
In this day of technology, management felt the need to provide another avenue for SSNIT customers to transact business with SSNIT without going through a service person at the branch.
A member can view statements as many times as possible from the BT.
NO! A member can print statement of Account only twice within the year.
A registered SSNIT member with a valid smartcard can perform the following transactions at the BT:
A member can access the BT with the use of only the SSNIT Smart Card.
It is a card that identifies one as a member of the SSNIT Scheme. It has the following information about the member;
Surface (Name, Date of birth, photograph, SSNO, Gender)
Chip (Name, Date of birth, photograph, two finger prints, Gender)
It is not the same as the old SSNIT card.
No! One cannot use the old SSNIT card. The BT can only be accessed with a SSNIT smart card.
There are 2 steps to View Personal Information.
Under the Terminal’s main menu, click on “Personal Information” on the
The Terminal will display two types of addresses.
‘Correspondence Address’ and ‘Permanent Address’.
Click on the radio button to view the address.
Go back to the Terminal’s main menu by clicking on the “Main Menu” button.
The Terminal allows a member to perform update on personal information (Address only).
All the mandatory fields (compulsory fields) must be completed before one can update the information through the Terminal System. The steps are as follows:
(II) To change personal information like Correspondence Address:
1. Under Terminal main menu, click on “Nominees” dashboard.
2. Accept or reject the pop up disclaimer to view nominees.
3. The BT will display a page of all the nominees for existing member that is available in the current SSNIT Database.
Members can view or print their “Contribution Statement” for the last 12 months.
Members can Lodge Complaint/Enquiry from the Terminal and this will be assigned to the Contact Centre to resolve. Once complaint has been submitted, a member will receive complaint receipt for reference.
Where a member did not request for a portal ID during enrolment, this page will allow them to do so. A member cannot perform this transaction if Portal ID already exists. Member must have a valid email address as the portal ID and temporary password will be emailed to this email address.
This function can be selected by pensioner age 72 years and above (for PNDCL 247) or 75 years old (for ACT 766) only.
The BT is positioned at the following selected SSNIT branch offices: