preloader

SSNIT Telehealth Service

Free at the point of use for eligible SSNIT Pensioners

Toll-Free:
0800 877 555
Opening hours:
Monday to Friday,
8:00 a.m. – 4:00 p.m.

Important Notice

The SSNIT Telehealth Service is not intended for medical emergencies. In an emergency, visit the nearest hospital or call 112 immediately.
It is currently available on MTN and Telecel networks. Access through additional networks will be introduced in due course.

About the Service

The SSNIT Telehealth Service is a complementary digital health initiative delivered by SSNIT in partnership with the National Health Insurance Authority (NHIA) and The Trust Hospital Limited (TTH).

The Service enables eligible SSNIT pensioners to consult qualified General Practitioners (GPs) remotely; reducing barriers such as distance, mobility challenges and travel costs that often affect access to healthcare in retirement. It focuses on routine consultations and follow-up care, particularly for chronic non-communicable diseases (NCDs) prevalent among older adults, including hypertension, diabetes and arthritis.

The Service is free at the point of use for eligible SSNIT pensioners and is claimable under the National Health Insurance Scheme (NHIS).

Through this initiative, SSNIT is extending its role beyond pension administration from a payer to actively supporting the health and wellbeing of pensioners throughout retirement.

Objectives

The Service aims to:

  • Improve access to quality healthcare for SSNIT pensioners
  • Support continuity of care for pensioners living with chronic conditions
  • Provide timely and professional healthcare support
  • Enhance pensioner wellbeing through accessible healthcare services

SSNIT Telehealth Service at a Glance

  • Cost: Free
  • Call-back Time: Within 48–72 hours after the initial call with the Customer Relations Officer (CRO)
  • Device Required: Any mobile phone
  • Available Networks: MTN and Telecel

How to Access the Service

Three Simple Steps

1. Dial the toll-free number 0800 877 555

2. A Customer Relations Officer (CRO) will verify your identity and collect preliminary information.

3. A General Practitioner (GP) will call you back within 48 to 72 hours for your consultation.

Important Note

Where laboratory tests are required, pensioners are expected to complete the tests and call back within seven (7) days for a review consultation.
Reviews conducted within this period will be linked to the initial consultation. Calls made after seven (7) days will be treated as a new consultation, although previous medical records will remain available to the attending GP.

Eligibility Requirements for the SSNIT Telehealth Service

The service is available to ALL SSNIT pensioners.
To access the Service, you must:

  • Have a valid NHIS card and be an active Member of the NHIS.
  • Have access to a working mobile phone

If your GhanaCard has not been linked to your NHIS ID card or your NHIS membership has expired, dial *929# to link your records or renew your membership.

Before You Call

A Quick Checklist

To help ensure a smooth consultation, please have the following ready:

To access the SSNIT Telehealth Service, pensioners must possess a valid NHIS ID Card and maintain an active NHIS membership. If necessary, dial *929# to link your GhanaCard to your NHIS record or renew your membership.
Have your SSNIT/GhanaCard numbers available. NHIS card details may also be required if your records have not been linked.
The CRO will request your residential address or location to facilitate prescriptions and laboratory referrals where necessary.
Be ready to describe your symptoms, current medications and any previous diagnoses.
A family member or caregiver may assist during the consultation if additional support is needed.
Prescriptions issued through the SSNIT Telehealth Service are dispensed through NHIA-accredited pharmacies nationwide. Where medication is covered under the Pensioners Medical Scheme (PMS), pensioners may also obtain their prescribed medication through approved PMS healthcare provider(s). Pensioners are encouraged to identify a nearby NHIA-accredited pharmacy or PMS-approved facility to ensure timely access to medication.

Scope of Service

The SSNIT Telehealth Service covers medical conditions approved under the NHIA and the Pensioners Medical Scheme.

The Service does not cover:

  • Medical emergencies
  • Conditions or services excluded under NHIS guidelines

Our Partners

Delivered in Collaboration with The Trust Hospital and National Health Insurance Authority

Three institutions combine their expertise to deliver this service to SSNIT pensioners across Ghana.

SSNIT The Trust Hospital Limited (TTH) National Health Insurance Authority (NHIA)
Provides the pensioner database, leads programme management and strategic oversight and coordinates all service layers. Serves as primary clinical services provider, delivering GP consultations, overseeing clinical governance and operating  the telehealth platform. Supports claims processing and reimbursement, ensures NHIS compliance and provides access to accredited pharmacies and laboratories nationwide.

National Pensioners Association (SSNIT) (NPA)

The National Pensioners Association (NPA) has endorsed the SSNIT Telehealth Service and encourages its members to take advantage of the initiative. The Association recognises the Service as an important intervention that improves access to healthcare while enhancing the health and well-being of SSNIT pensioners. It also values the convenience of enabling pensioners to consult qualified General Practitioners (GP) remotely from the comfort of their homes.

Frequently Asked Questions

No. A Customer Relations Officer will receive your call, verify your details and schedule a consultation with a General Practitioner.
No. In a medical emergency, visit the nearest hospital or call 112 immediately.
Within seven (7) days of your initial consultation.
Yes. All information is managed in accordance with applicable professional and confidentiality standards.
The Service complements existing healthcare services and does not replace in-person medical care when required.
You may pick up your medication(s) from an NHIS-accredited pharmacy or Pensioners Medical Scheme approved pharmacies. Home delivery may be available at an additional fee where such service is offered.
Your General Practitioner will refer you to an appropriate facility. Additional costs may apply where services are obtained from non-NHIA accredited facilities or Pensioners Medical Scheme approved facilities.

For more information on NHIS-covered medicines, disease conditions and exclusions, visit the NHIS website or click on the link https://www.nhis.gov.gh/

For more information about the SSNIT Telehealth Service, kindly click the link below: https://www.ssnit.org.gh/about-ssnit-telehealth-service/