Published on 25 September, 2018.
The 2018 SSNIT Customer Service Mobile Clinic was launched at the forecourt of the Osu Oxford Street Mall in Accra on Monday, September 24. It was under the theme “Wo SSNIT Daakye Hy3 Wonsa”, meaning “Your future with SSNIT is in your hands” and signaled the weeklong deployment of various teams of SSNIT staff to vantage points to bring the Trust and its services closer to its members, pensioners, employers and the public.
The Clinic also presents an invaluable opportunity for the Trust to engage customers and resolve complaints, register new members and obtain feedback for policy formulation among other things.
Participants at the colourful ceremony included representatives from the National Pensions Regulatory Authority (NPRA), National Health Insurance Authority (NHIA), The Ghana Registered Nurses and Midwives Association and the Retired SSNIT Staff Association (RESSA) and the Media.
In her keynote address, the Deputy Director-General, Mrs Laurette Korkor Otchere, urged workers to see their SSNIT contribution as their social insurance for their future.
“Members should check their statements, ensure their employers make the required contributions payments on their behalf and blow the whistle on non-compliant employers.”
“I will also encourage our members and pensioners to take advantage this week; visit a SSNIT mobile clinic near you, check your statement, verify your data, update your nominees and to the general public, register for SSNIT if you are not already a member”, she advised.
Mrs Otchere said the Trust is committed to improving customer engagement and had to that end, reconstituted the Customer Experience Department which is poised to intensify its engagement with the public and deliver world-class customer service.
She disclosed that since January 2018, the Benefits Division had improved processing time for various types of benefits applications that it received.
“For example, we processed the highest number of new pension applications thus far this year (2,928) in August with the least averaging processing time of about 19 days.”
Mrs Otchere said reducing the processing time of applications ensures that the prospective pensioner will not experience “a gap” in the flow of income when he or she retires and that would inure to the benefit of the pensioner and give credence to the Trust’s goal of building a customer-centric institution.
Earlier in her welcome address, the Customer Experience Manager, Mrs Victoria Gifty Abaidoo, said since the Customer Service Mobile Clinic was instituted seven (7) years ago, the Trust had witnessed massive improvement in its patronage.
She said the 2018 Clinic has been enhanced with retirement advisory services to ensure that customers left the locations well informed and satisfied.
The launch was also attended by some members of the SSNIT Executive Team and some Area and Branch Managers.
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