How does a member lodge a complaint/ enquiry on the BT?

Published on 15 January, 2018.

Members can Lodge Complaint/Enquiry from the Terminal and this will be assigned to the Contact Centre to resolve. Once complaint has been submitted, a member will receive complaint receipt for reference.

Under Terminal main menu, click on “Lodge Complaint/Enquiry”
Complete all mandatory (compulsory) fields before submitting the complaints/enquiry.

Biometric Terminal (FAQ)

What is SSNIT Biometric Terminal (BT)?

Why a Biometric Terminal?

How often can a member view statement of Account from the BT?

Can a member also print statement of account as many times from the BT?

What business can a member transact with SSNIT by using the BT?

How can a member access the BT?

What is the SSNIT Smart Card?

Can one use the old SSNIT Smart Card?

How can one obtain a SSNIT Smart Card?

How does a member use the SSNIT BT?

How does a member view Personal Information on the BT?

How does a member change Personal information on the BT?

How does a member View nominees on the BT?

How does a member View/Print statement on the BT?

How does a member lodge a complaint/ enquiry on the BT?

How does a member request for Portal ID on the BT?

How does a member renew Pension certificate on the BT?

Where can a member locate the SSNIT BT?

How can one obtain a SSNIT smart card?